Frequently Asked Questions
Everything you need to know about your custom fashion pieces.
How long does it take to receive my custom apparel?
Since each item is custom-made to match your pet, production typically takes 2-4 weeks. Once shipped, standard delivery takes an additional 3-5 business days.
What photo quality is required for the best results?
For the highest quality print or embroidery, please provide a high-resolution photo taken in natural lighting. Avoid blurry images or photos where the subject is too far away.
Can I see a preview of my design before it is printed?
Yes, we offer a digital proofing service for most of our fashion items. You will receive an email to approve the artwork before we move into the production phase.
What is your return policy for custom items?
Because our products are personalized specifically for you, we cannot accept returns. However, if there is a manufacturing defect or you are unhappy with the likeness, we offer a 100% satisfaction guarantee and will work to make it right.
Are your clothing items true to size?
Our apparel generally follows standard US sizing. We highly recommend checking the specific size chart link on each product page to ensure the perfect fit before ordering.
Do you offer international shipping?
Yes, we ship our custom fashion products worldwide. Please note that international shipping times vary by destination and may be subject to local customs duties.